Healthcare Provider Project

Experience Design
Healthcare

Description

I worked on designing a mobile and web patient portal with a leading US healthcare provider, focusing on creating a seamless experience for multiple features.

My Role

Experience Designer

Project Type

Healthcare
Design

Timeline

2022-23

Tools

Figma

The nature of my work is confidential and cannot publicly be shared. Please email me if you'd like to learn more!

Takeaways

Designing in healthcare required balancing clarity, empathy, and precision within complex technical and regulatory constraints. Across the module experiences I worked on, I focused on translating dense clinical data into interfaces that felt clear, scannable, and actionable for patients and caregivers.

This work reinforced the importance of early data understanding, close collaboration with engineers and researchers, and iterative testing to uncover what information truly matters to users, especially in moments that are often stressful or high-stakes.

I'm extremely grateful for the engineers, PMs, and researchers I worked with on this project and learned so much about design systems, user research, and healthcare-specific product nuances that I'm excited to take forward!